We don't use freelancers for any of our work. All of our projects and retainers are overseen by our team in-house, based primarily in our Birmingham headquarters or in Dublin, Ireland.
Absolutely. We have a well-equipped office in Digbeth, Birmingham, which we regularly welcome clients and prospects to. We also understand that visiting us isn’t always possible, so we are happy to come to your location when needed.
We manage our capacity carefully to ensure we always have the space to support new clients effectively. By keeping our workload below full capacity, we maintain the flexibility to adapt to existing client needs while onboarding the right new partnerships.
From scoping to concepts, design to development, our website projects are incredibly transparent. You will have a dedicated Project Manager as a point of contact throughout your website build, and clear milestones that you'll reach together. Read more about our full process here: Shopify Design and Development.
Kubix is often the right fit for businesses that want a strategic, collaborative approach to eCommerce. The best way to determine this for your brand is through an initial conversation, where we learn about your goals and identify how we can support them. Our team will help you understand exactly what working together could look like and where we can add the most value.
We specialise in eCommerce, and our approach is built on understanding your brand rather than relying on industry assumptions. Whether you are in beauty, fashion, furniture, or a niche sector, we take the time to learn how your business works and create a website or marketing strategy tailored specifically to you. With experience across a wide range of industries, from metal detecting to gaming to licensed merchandise, we are equipped to deliver solutions that meet the needs of any market.
Premier Partners are recognised for being among the top 3% of Google Partners in their country for running ads.
Kubix offers a range of marketing services, including email marketing, paid media on Google and Meta, content marketing, and campaign planning. Each retainer is tailored to deliver the most impactful results for your business. During the initial consultation, we provide recommendations and set clear monthly or quarterly targets for both your team and ours.
We are Shopify Premier Partners, Google Partners, Klaviyo Master Platinum and Meta Business Partners.
Don't let our Shopify Plus status fool you! We work with clients on every Shopify plan. Our Plus status simply recognises us as one of the leading Shopify agencies in the world.
Shopify has a very robust B2B offering, and we build sites for both B2B, B2C industries, and businesses who offer both. If you're curious about Shopify B2B, we have a handy free e-book you can download to learn more: Shopify B2B: The Future of B2B E-Commerce.
Absolutely. We conduct a thorough scoping process that provides you with a clear defined scope of work that leaves no room for assumptions. We find that by asking the right questions, we are able help educate and give you an understanding of what areas of your project holds the most importance.
There's no right or wrong answer when it comes to budgets, as it is based on your requirements and goals. However, we usually recommend to start with £800 per month as a minimum on Google and Meta, as this will give you enough room to start feeling the effects of the platforms.
Of course. Expanding into new territories using Paid Media is a great way to test the market, and to gather important data at a faster rate.
ROI means return on investment, and ROAS stands for return on ad spend, or the money you will earn when you spend on ads. If you invested £1,000 on advertising and made £5,000 back, for example, you’d have a 500% ROAS.
We use Klaviyo, Omnisend, Mailchimp and Shopify Email for our email marketing services. If you're unsure of which platform to use, our team can advise on the best plan for you.
We have a team of designers and copywriters in-house for any ad copy and creative your campaigns may require. Of course, if you have branding and designs of your own, then we will work closely with you to use these assets.
We run ads across the main social platforms, including Meta (Instagram and Facebook), TikTok, YouTube, Snapchat and more. If you have a particular platform in mind, we can discuss your requirements with our Paid Media Managers.
Like project timelines, any project costs will depend greatly on the individual business requirements, as well as bespoke development and any additional apps or integrations. Before sending across a proposal, our team will conduct a full scope to identify both pain points and opportunities so that you can get a flavour for what our agency can offer.
A project timeline depends on a number of variables, including whether the website is a migration from another platform or a theme build, as well as internal team operations and integrations to consider. During the scoping phase of your project, our team will map out your estimated timelines based on your specific requirements. We see new sites go live in as little as 4 months, but others take longer if the website is more complex to develop and it requires more operational time.
There are a number of Shopify plans available that suit businesses of every size. For full plans and pricing breakdowns, check out our handy blog here: Shopify UK Pricing Plans.
When it comes to larger projects, we tend to split the payment in equal instalments that span through the course of the project - rather than asking for a large 50% deposit upfront.
WooCommerce, BigCommerce, Magento are some of the big names we migrate from, but there are many more that our team deals with regularly. Speak to our Operations team and we’ll be able to guide you through the steps needed to get you onto Shopify from a legacy system.
Customer information, customer price lists, customer payment options, product information, photography and payment terms are just some of the core store data we can migrate over from legacy systems, but the list goes on. If you have more specific requirements for a migration, speak to our Operations team.
Shopify Premier partners have a proven track knowledge of working with the most demanding and complex merchants. As such, you can expect an elevated level of service and internal knowledge from a Premier partner.
Yes. We have vast experience with setting up and training users on Shopify POS and can provide a comprehensive 'end-to-end' service, including on-site support. The level of support is tailored to your specific requirements and we advise an initial POS Workshop to establish the level of support you'll require.
Possibly. Despite being Plus partners, the majority of our clients are using Shopify 'Core'. We'll provide a recommendation once we have more information about your business as your fit for Shopify Plus is dependant on multiple factors including your order volume and plans for growth.
Considering the popularity of Shopify, it likely integrates with your existing technology. During the scoping phase, we'll discuss your existing apps and establish if pre-built connectors exist, or if an integration platform is required.
A technology stack refers to the various apps integrated with Shopify. These apps often span various areas of the business such as customer service, inventory management, fulfilment, accounting to name a few. The power of Shopify is the strength of the ecosystem of technology partners that support the platform and we'll work with you to ensure you have the right tools at your disposal.
Certainly. Each project includes comprehensive training which is based on your specific requirements, such as existing knowledge of Shopify and the apps which will be integrated with your store. Typically, these sessions are delivered virtually and recorded for future reference. We can provide in-person training too, which is encouraged for more complex transformation projects.
We frequently act as a trusted technical partner, filling the complex gap in Shopify POS expertise for other agencies working on larger eCommerce projects.
We integrate with your existing team and agency, providing the strategic clarity and technical capability to ensure the POS implementation is flawlessly executed and aligned with the overarching digital strategy.
Whether you require specialist consultancy on POS hardware integration, advanced multi-location inventory setup, or simply transparent, high-level technical governance, we provide the depth of knowledge needed to guarantee your client's project is built better and delivered to the highest standard.
Shopify POS is the point-of-sale system developed by Shopify that allows retailers to process transactions and manage sales in physical locations (like brick-and-mortar stores, markets, and pop-ups). Built on the same unified platform as your Shopify eCommerce store, making is easy to manage inventory across multiple retail and eCommerce locations.
This means when you make a sale in-store, your online inventory is updated in real-time, eliminating data silos and giving you a single, holistic view of your entire retail and eCommerce business.
The core Shopify POS software is not entirely free, but it is highly accessible. Shopify operates on a tiered structure to ensure every business can be built better regardless of its stage.
The essential version, POS Lite, is included at no extra cost with all standard Shopify plans. This version unlocks basic in-person selling capabilities and is ideal for pop-up shops or small businesses starting out.
The premium version, POS Pro, is an additional subscription fee per location and is designed for scaling or multi-location retailers who require advanced features like staff permissions and detailed inventory reporting.
While the core Shopify POS app is purposefully optimised for mobile devices (i.e., iPads, iPhones, and Androids) for quick transactions and hardware integration, it does not mean your desktop is redundant.
Yes, Shopify POS works offline and is engineered to provide a crucial safety net, proving that technology is only as good as its integration with business. This functionality ensures that sales are not lost due to temporary internet outages or when selling at remote pop-up events.
Businesses that find the most value are typically those that sell products both in-person and online, looking to build an omni-channel experience that customers love.
This includes everything from permanent brick-and-mortar stores to innovative mobile pop-up shops at markets or trade shows.
Notable brands using the system range across sectors such as Apparel & Fashion, Retail, and Consumer Electronics. Whether you're a small start-up or an enterprise-level brand, Shopify POS can be customised to accelerate your growth.
Businesses choose to replatform to Shopify because it is built for long-term, fearless growth. Moving from legacy platforms - such as Magento or WooCommerce - immediately removes the burden of worrying about hosting, security, and stability, allowing your team to focus on the elements that truly drive revenue.
Shopify provides a user-friendly control panel, scalable architecture, and a vast ecosystem of integrated apps, enabling you to deliver more of what consumers love and ensuring your business is built better for scalability.
Shopify's B2B offering is now robust and designed to handle sophisticated trade requirements, allowing you to streamline operations and sell to both consumers and businesses from a single, unified platform.
As Shopify migration specialists, we regularly help brands transition complex wholesale functionality - such as custom price lists, payment terms, and bespoke ordering flows - onto the platform.
We build tailored solutions for both B2B, B2C, and hybrid businesses, providing intelligent solutions that ensure the full value of your wholesale operation is activated and your brand grows stronger.
We ensure the secure transfer of all core store data, which includes essential information like customer details, customer price lists, payment terms, product information, collections, and high-resolution photography.
We work through bespoke requirements during the scoping phase, guaranteeing a complete solution and smooth migration to Shopify.
Project timelines depend greatly on the complexity of your current system and the number of bespoke integrations required.
Whilst simple new sites can go live in as little as a few months, complex replatforming projects that require operational time can take longer.
We map out your estimated timelines during the initial scoping phase, providing complete transparency. No more scope creep. No more shifting timelines.
Possibly, but not always. We are a Shopify Plus Partner, but many of our clients successfully operate on the core Shopify plans.
Your fit for Plus is dependent on multiple factors including your order volume, complexity, and future plans for fearless growth.
We will provide an honest, strategic recommendation based on a full analysis of your business.
The cost of a Shopify migration service depends entirely on the unique needs of your business, as every project is bespoke and requires a different level of technical planning.
We conduct a full, thorough scoping process to ensure your investment is logical, relevant, and impactful.
Businesses that migrate to Shopify often see a significant uplift in conversion rate, customer lifetime value and revenue. Due to Shopify having the world’s highest converting eCommerce checkout the cost to migrate can be quickly outweighed with your uplift in sales.
Migrating a business with existing retail operations is a complex challenge we specialise in, but it’s a non-negotiable step toward fearless growth. Businesses on older systems often face friction from disconnected POS hardware.
We treat migrations as a full operational transformations. We meticulously integrate your retail infrastructure with the modern Shopify POS system, ensuring all your physical and digital sales channels are unified.
This strategic move guarantees a single source of truth for all data, enabling truly seamless omni-channel retail and setting your entire business up to grow stronger.
Customer retention is the strategic ability of an eCommerce brand to transform a first-time purchaser into a loyal, repeat customer over the long term.
It is the practice of actively analysing and nurturing the relationship after the initial sale, using data-driven communication to increase their overall Customer Lifetime Value (CLV).
Rather than focusing purely on the expensive acquisition of new traffic, effective retention ensures your existing customers return, buy more, and remain advocates for your brand, helping your business to grow stronger.
Customer retention is vital because it is the most financially sustainable engine for long-term growth.
We know that relying solely on customer acquisition is a diminishing return, whereas retaining customers reduces churn and drives predictable, reliable revenue.
A strong customer retention management strategy ensures:
At Kubix, our agreements are designed to be fearlessly fair and entirely bespoke to your growth objectives, moving beyond the brief to activate value.
While structures vary, most successful agency retainers include:
An eCommerce Strategy Consultant delivers the intelligence and clarity needed for long-term, scalable growth. We move beyond general advice to produce a tangible strategic roadmap; a prioritised plan that spans both your eCommerce marketing strategy and core platform support.
We perform a rigorous digital audit and analysis of your current position, then define clear KPIs and actionable projects that ensure your entire business is optimised to achieve its commercial goals.
A strategic roadmap is holistic; it is the ultimate blueprint for your entire business transformation. Whereas a marketing plan focuses on channels (PPC, SEO, CRM), our roadmap connects marketing ambition directly to technical and operational capability.
We look at full-funnel marketing alongside platform efficiency, technical governance, and even internal team organisation to ensure the execution of your marketing strategy is never held back by technical friction or legacy systems. We are the Solutions Architect ensuring every piece of the puzzle is integrated to propel growth.
We are structured to provide continuous eCommerce support services through bespoke retainer agreements, rather than only providing one-off advice.
While we can map a strategic roadmap for internal execution, our core value is delivered through ongoing eCommerce support agency services.
This allows us to act as a seamless extension of your team, providing the dedicated technical expertise, continuous CRO, and optimisation required to maintain momentum and ensure your Shopify store support is always proactive, propelling your business to grow stronger.
We specialise in eCommerce strategy consultancy for ambitious brands ready to invest in structured, scalable growth.
While we are a Shopify Premier Partner, we work with a wide range of clients - from mid-market retailers ready for a transformation to large enterprise brands requiring fractional senior leadership and high-level technical governance.
Our focus is not on business size, but on the complexity of the challenge and your commitment to a fearless growth strategy.
Conversion Rate Optimisation (CRO) is the systematic approach used to increase the percentage of website visitors who buy products or subscribe to a monthly subscription.
It's a strategic science that combines data analysis, user research, and technical implementation to uncover why visitors aren't converting, ensuring you extract the maximum value from your existing traffic without solely relying on expensive marketing spend.
CRO is an iterative process; however, you can expect to see initial positive changes in performance within 4 to 8 weeks. This includes early wins identified during the audit and the impact of initial tests.
Meaningful, measurable improvements that significantly affect your KPIs require a creative, analytical team of strategies that know to improve the user journey.
We focus on sustainable, long-term growth, not short-term fixes.
While effective A/B testing benefits from sufficient traffic to reach statistical significance - typically 10,000 monthly visitors or more is a good threshold - CRO is valuable regardless of your scale.
If getting traffic to the website is something you’re currently struggling with, our eCommerce growth & consultancy services can help drive a steady stream of targetted customers to your Shopify store.
A specialist Shopify CRO agency offers a full service CRO program tailored to the unique ecosystem of Shopify and Shopify Plus, covering the entire conversion funnel.
This typically includes:
For brands committed to scalable growth, hiring a specialist eCommerce CRO agency is often the faster, more profitable path, especially on platforms like Shopify.
While in-house teams are vital, a dedicated CRO agency provides several critical advantages and works as an extension of your business. Working with a CRO agency or specialist frees up your team to focus on the operational and revenue generating areas.
User Experience (UX) Design is the process of improving how people interact with your Shopify store making it easier, faster, and more enjoyable to browse and buy.
Because Shopify’s power lies in flexibility, but poorly planned UX can limit that potential. UX Design ensures every touchpoint, from homepage to checkout, is optimised for engagement and conversion.
Both. Kubix combines UX Design and Shopify Development under one roof, ensuring seamless collaboration from concept to code, so what’s designed is exactly what’s built.
Absolutely. We conduct UX audits to uncover friction points, then redesign around user data and brand goals, often integrating development upgrades at the same time.
Every project and business is unique. Costs depend on complexity, integrations, and custom functionality. We provide clear, transparent scoping at every stage to ensure your investment is logical, relevant, and impactful.
This not only ensures total clarity on deliverables and timelines, but also protects your project from scope creep, giving you full confidence that what’s agreed is exactly what’s delivered.
A Shopify development agency helps brands improve, enhance, and evolve their Shopify stores through technical expertise and strategic problem-solving.
At Kubix, our developers focus on optimisation, integrations, and performance, ensuring your Shopify store looks and functions exactly as it should to support your growth.
Timelines differ depending on the scale of your project. Most development work - from complex integrations to multi-market expansion - takes between 8 to 16 weeks. Kubix provides transparent milestones and structured project management to keep every phase efficient and scope-tight.
We build your development journey around your business and specific needs.
Yes. We manage complete Shopify migrations from platforms like Magento, WooCommerce, and BigCommerce. Our process ensures your products, customers, and SEO rankings are safely transferred, giving you a Shopify store that’s reliable, faster to manage, and ready for long-term growth.
Absolutely. We work with brands long after launch, continuously improving their stores through development retainers. This includes performance optimisation, new feature rollouts, and platform enhancements, keeping your Shopify store in peak condition as your business evolves.
Every project is different. Costs depend on complexity, integrations, and functionality. Kubix provides transparent scoping and structured delivery so your investment stays focused, measurable, and free from scope creep.
A Shopify consultancy helps brands identify technical, design and operational opportunities within their store setup.
At Kubix, we combine technical expertise with commercial understanding to build solutions that drive measurable growth.
If your store feels limited by its current setup, integrations, or conversion performance, a consultancy session can help you identify what’s holding your business back and map the best route forward.
Yes. Kubix is a Shopify Premier Partner, trusted by real businesses to enable growth in their stores with technical depth and strategic clarity.
Many of our clients retain Kubix as a long-term consultancy partner to guide continuous improvements, manage technical growth and support scaling their business in a number of different areas.
From marketing, technical Shopify store support, builds and more.
PPC (Pay-Per-Click) advertising is a digital marketing channel where you pay only when a user clicks your ad. For eCommerce brands, it’s a cost-effective way to reach customers who are already searching for your products online.
With the right strategy and team, PPC drives high-intent traffic directly to your Shopify store, boosting visibility, conversions and revenue. When campaigns are structured properly, they can quickly become a reliable source of profit and customer acquisition.
Our team specialises in Google Ads; including Search, Shopping, and Performance Max, with cross-channel insights from analytics, GA4, and conversion tracking.
At Kubix, all of our teams work collaboratively to deliver consistent results and growth for your business. This ensures that growth isn’t just reliant on one channel or platform.
Not necessarily. We’ll assess your goals and product margins to determine a realistic starting point, ensuring you see meaningful ROI before scaling further.
Paid social uses paid placements on platforms like Meta, TikTok and LinkedIn to reach new audiences, drive sales and build brand visibility.
With the right strategy, team and creative, paid ads can help your brand cut through busy newsfeeds and land in front of consumers that would be interested in your product and brand.
We analyse your audience, products and goals to recommend where budget will perform best, whether that’s Meta for scale, TikTok for discovery, or LinkedIn for B2B.
The best platform to use is the one that your target audience is using. As Shopify consultants, we can help you establish the best strategy for consistent growth.
Budgets vary by market and ambition. We start with data-driven testing, find your most efficient CPA, then scale once we’ve proven a positive return.
Our years of experience helping Shopify brands scale means we know when to push and when to pivot; so every pound you spend works harder.
Whether you’re testing new audiences or maximising seasonal peaks, we’ll guide you towards a budget that fuels sustainable, measurable growth.
We use full-funnel tracking to report ROAS, CPA and LTV. Your dashboard updates in real time, showing exactly how every channel contributes to profit.
Either. We can manage the full creative process or collaborate with your in-house team.
We stay ahead of algorithm updates, privacy shifts and new ad formats. Our platform-agnostic approach lets us pivot spend quickly to maintain performance.